Overview

A major international food and beverage chain partnered with our team to enhance operations and compliance using video recognition technology. The goal was to address operational inefficiencies, mitigate health risks, and unlock new revenue opportunities by leveraging real-time video analytics.

The Challenge

The client comes to Santex struggling with operational inefficiencies that affected both customer experience and regulatory compliance. Poor space utilization led to congestion during peak hours, slowing down service speed and impacting customer satisfaction. Additionally, food safety compliance was a challenge due to reliance on manual hygiene monitoring, increasing the risk of violations and inconsistencies. Without real-time data insights, the client struggled to optimize upselling, cross-selling, and create personalized experiences for customers. 

The Solution

To overcome these challenges, we implemented an advanced AI-powered video recognition system, offering:

1. Scalable AI Infrastructure:
   • Computer vision algorithms to detect and analyze customer movements and store layouts.
   • Cloud-based data processing for high-speed analysis.
   • Machine learning for predictive insights on peak hours and sales trends.
   
   

2. Enhanced Food Safety Compliance:
   • Real-time monitoring of hygiene practices and PPE adherence.
   • Automated alerts for sanitation violations.
   • Continuous oversight of equipment cleanliness and food preparation areas.
   
   

3. Customer-Centric Personalization:
   • AI-driven insights to optimize store layouts based on customer flow.
   • Sentiment analysis to assess real-time customer satisfaction.
   • Personalized recommendations to enhance engagement and loyalty.

Key Outcomes

1. Store Layout Efficiency:
   Before Implementation: Congestion during peak hours, long wait times.
   After Implementation: Optimized traffic flow, reduced wait times.

2. Food Safety Compliance:
   Before Implementation: Manual inspections, compliance inconsistencies.
   After Implementation: Automated monitoring, 98% compliance accuracy.

3. Customer Engagement:
   Before Implementation: Generic promotions, no real-time insights.
   After Implementation: AI-driven recommendations, increased satisfaction.

4. Cost Optimization:
   Before Implementation: High labor costs for manual oversight.
   After Implementation: 20% reduction in operational expenses.